Why is the app not working?

There may be multiple reasons as to why you do not see immediate results after installing the app.

If you are using a newer "Online Store 2.0" theme (like Dawn for example) and you did enable the extension by following the apps onboarding instructions, but the images are still not working, you will need to follow these steps:

  1. From your Shopify admin, go to Online Store > Themes.

  2. For the live theme, click Actions > Edit code.

  3. Inside the Snippets folder, find and open a file called meta-tags.liquid or social-meta.liquid or something similar.

  4. Inside this file, locate a piece of code that looks like this:

  5. Usually these lines are right above the code inserted by the app, so the above code needs to be ignored. To do so, type in {% comment %} right at the start of the block (line 23 in this example) and {% endcomment %} at the end of the block ( line 30 in this example)
  6. Click on "Save". The app's code will work as supposed to afterwards.

If you are using a legacy or older theme, making sure the app is installed can be done by  following these steps:

  1. From your Shopify admin, go to Online Store > Themes.

  2. For the live theme select Actions > Edit code.

  3. Inside the Snippets folder you should find a file called og-social.liquid
  1. Inside the Layouts folder, click the theme.liquid file

  2. Right after the opening <head> tag, at the start of the file you should see the following: {% render 'og-social' %}

  3. If one of the above is missing, the app is not properly initialized. You can  go to the app's settings page and re-initialize it or you can contact us 

When will I see the new images?

Open graph share images are cached on the servers of the app the link gets shared for a long period of time. Usually after the image URL has changed the image will be fetched again, but only after the links get shared again. You can speed up the process using the Sharing Debugger tool from Facebook:

https://developers.facebook.com/tools/debug/

Or a more "faster" tool that does not cache the results:

https://www.opengraph.xyz/

How does it work?

You choose and customize a template for each of your shop's resources by choosing what you would like the image to contain and save the template. The images do not get generated or stored anywhere only when a request comes ( a link is shared ). At this point, the images is generated on the spot, is served to the page/app that has the shared link and cached for a long time. This means that no additional images are stored on your shop and there is absolutely no page speed decrease.

What changes does the app bring to my theme?

The only installed code snippet can be found under snippets/og-social.liquid. In order to manually remove or disable the app’s functionality follow these steps:

  1. From your Shopify admin, go to Online Store > Themes.

  2. For the live theme select Actions > Edit code.

  3. Inside the Snippets folder you should find a file called og-social.liquid. Delete this file entirely.

  4. Inside the Layouts folder, click the theme.liquid file

  5. Right after the opening <head> tag, at the start of the file you should see the following: {% render 'og-social' %}. Remove the statement and click "Save"

  6. If you are having trouble with either of the above steps, please  contact us